The purpose of this Privacy Policy is to provide you with a clear explanation of when, why and how we collect and use your personal information. Cotswolds Calligraphy may change the Privacy Policy by updating this page. This policy is effective from 1 March 2020.

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Who we are

Cotswolds Calligraphy (known as 'the company') is Cheltenham based, offering modern calligraphy services.

The company is committed to ensuring your privacy is protected.

Cotswolds Calligraphy is known as the 'data owner' of the personal information you provide us.

We collect information from you that we are required to hold.

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What we collect

We may collect your name, email, phone number, bank details, delivery address, billing address, wedding/event details, wedding/event guest list, wedding/event guest home addresses and any other information relevant to a transaction.

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Why we collect

Cotswolds Calligraphy needs certain information from you in order to conduct business and provide goods and services.

The company holds all personal information confidentially in accordance with the current Data Protection regulations, whether it is held on computer or in secure manual filing systems.

The company will store your personal information only if you chose to provide us with it, for example by completion of an electronic form on this website. In these circumstances, any personal information supplied will only be used to provide the requested information or service.

We may ask you to consent to receive information about our goods and services.

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How do we collect

The company collects information through your use of our services. This may be collected by website forms, paper forms, email and via phone call.

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What we do with your information

In addition to using your information to provide you an excellent service, we use your information for internal record keeping, after sales care and testimonial requests. With your permission, the company will also use designs that were created for you for marketing purposes, such as, sharing photographs on social media and the Cotswolds Calligraphy website and displaying samples of design at wedding and event fayres.

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How long do we keep your information

Your information and any data, (i.e. wedding/event guest list), relating to the job is deleted by the company after 90 days of job completion.

Correspondence, such as, emails between you and the company are deleted by the company after 12 months of job completion.

Invoices are kept for 7 years as per tax regulations.

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How we protect your information

Cotswolds Calligraphy will not transfer your information to any other organisation. There may be times when we recommend you to another supplier, in this situation, we will ask your permission before sharing your data.

Physical and electronic security measures have been implemented in order to protect data from loss, misuse, or unauthorised alteration or destruction.

Please note, however, that where you are transmitting information to us over the internet this can never be guaranteed to be 100% secure.​

We will notify you promptly in the event of any breach of your information which might expose you to serious risk.

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Your rights

Under the Data Protection Legislation, you have the right to:

• Access your information.

• Be provided with details of how how your information is processed.

• Correct your information - you can do this by emailing rachel@cotswoldscalligraphy.com.

• Have your personal data erased in certain circumstances.

• Object to or restrict how your information is processed.

• Have your information transferred to you or to another business in certain circumstances.

 

Should you wish to know more about the GDPR, please visit the dedicated web page on the ICO website.

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Cookies

What is a cookie?

A cookie is a small text file that is sent to your computer via your web browser when you visit a website. Once you agree, it enables us to recognise you when you revisit our website so we can tell how often you visit us and help us to retain information, such as, the most recent search you used. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stays on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our website.

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What cookies does our website use?

Analytics cookies: this allows us to gain insight into how visitors use our website so we can continually improve our website and tailor it to our customers' needs. The data is used for analytical purposes and is then removed from the system. We also make use of analytics cookies for online advertising to learn how users interact with our website after they have been shown an online advertisement. This may include advertisements on third-party websites. We will not know who you are, and only obtain anonymous data.

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How can you manage your cookie preference?

If you accept cookies, this allows us to monitor which pages you find useful and which you do not, helping us to provide you with a better website. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.